Overview
At Vergio, we are committed to providing our customers with top-tier service and support for their premium custom-built systems. We take pride in the quality of our hardware and strive to ensure your computing experience is flawless. Our Vergio Warranty Service is designed to offer peace of mind with comprehensive protection for your investment.
1. Warranty Coverage
Vergio provides a limited warranty that covers any defects in materials or workmanship in the hardware components of your system under normal use conditions. The warranty covers:
- Computer Systems: All custom-built PCs are warranted for a period of 1 years from the original date of purchase.
- Components: Individual parts such as the CPU, GPU, RAM, power supply, and storage drives are covered by the manufacturer’s warranty. Vergio will assist in facilitating warranty claims with manufacturers during the coverage period.
- Mining Machines: All second-hand Miners are warranted for a period of 7 Months from the original date of purchase.
2. What is Covered
- Hardware Defects: Any failure due to defects in materials or workmanship.
- Component Failures: Issues arising from the malfunction of any major components like the CPU, GPU, motherboard, RAM, or storage devices.
- Labor: Vergio does not cover labor cost to replace damaged part
3. What is Not Covered
- Software Issues: Problems related to third-party software, viruses, or user-installed programs are not covered under this warranty.
- Physical Damage: Damage caused by accident, misuse, neglect, or improper installation.
- Unauthorized Repairs: Any repairs or modifications performed by non-authorized service providers void the warranty.
- Wear and Tear: Normal wear and tear of parts such as fans, thermal paste, and batteries.
4. Warranty Claim Process
If you encounter a problem with your Vergio system, the process for filing a warranty claim is simple:
- Contact Support: Reach out to our support team via phone or email with a detailed description of the issue, including any error messages, symptoms, or recent changes made to the system.
- Vergio: Vergio logo must be observed to be present on system as of time of filing for warranty claim.
- Diagnosis: Our technicians will provide remote troubleshooting steps. If the issue cannot be resolved remotely, we will arrange for the system to be sent to our service center.
- Shipping: Vergio will cover the cost of shipping to our repair facility for the first year of the warranty. Afterward, shipping costs will be the responsibility of the customer.
- Repair or Replacement: If a defect is found, we will repair or replace the faulty part(s) with equivalent or better components at no additional cost.
- Return: Your system will be tested and returned promptly after the necessary repairs have been completed.
5. Warranty Extensions & Upgrades
Customers can choose to extend their Vergio warranty up to 5 years or opt for a premium warranty package that includes:
- Next-day replacement of defective components.
- On-site repair for eligible areas.
- Priority support for faster response times.
6. Exclusions & Limitations
- Warranty is limited to the original purchaser and is non-transferable.
- Vergio is not responsible for data loss; we recommend regular backups of important information.
- Overclocking, custom BIOS modifications, or tampering with firmware settings will void the warranty unless approved by Vergio’s technical team.
7. Contact Us
For any questions or assistance with your Vergio system, please contact us at:
- Email: ae*************@***il.com
- Phone: +234-8125743810
- Website: https://vergio.com.ng/
We are dedicated to ensuring your Vergio system delivers the highest level of performance and reliability. Thank you for choosing Vergio!